NOTICE TO ALL HGPOWERHOSTING CUSTOMERS:
In an effort to make your hosting experience even better,
we have made some changes to the server.
If you are experiencing problems with your website,
please email me at Ronwilli@yahoo.com
How
soon will my account be set up and ready for use?
Account orders are placed in a queue and are processed in the order
in which they are received. Your site can be uploaded to our servers
as soon as your domain name resolves to our server dns, usually within
24-48 hours.
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How
do you offer "unlimited bandwidth" and "unlimited disk
space"?
Technically speaking, there is no such thing as "unlimited bandwidth",
however, our co-located servers in our data center are on an unmetered
10mbps connection to the net. As for unlimited disk space, so
long as you follow our AUP,
we will continuously upgrade our hard drives to meet your needs.
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Is
my site backed up and how often?
It is the clients responsibility to
do all backups of their site. If, in the unfortunate event, something
happens to your files, it is your responsibility to have a local copy
of your files.
We are NOT held liable in any way for any files, money, time, effort,
etc... lost due to this unfortunate event. Furthermore, if your files
are lost, we will attempt to restore them as a gesture of good faith,
but make no promises what so ever about whether the files will be brought
back successfully or not. Again, back ups are the client's responsibility.
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Where should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin folder, for your domain.
Be sure to follow the instructions for the script you are uploading
regarding setting permissions on the files and folders you create, as
they vary from script to script
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I uploaded my files, but I don't see my page?
If our default "Welcome to the Future home of", index.html,
has not been replaced by another index page, then anyone going to domainname.com
will still see that page instead of some other home page. This is the
order in which the web server looks for a page to put up as the "home"
page: >DirectoryIndex: index.html, index.shtml Just delete
the index.html file and anything after it in this list will then come
up automatically. Notice that "home.shtml" is NOT on the list
and so will not show up as your home page. You would need to rename
it.
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Account and Billing Questions
How do I sign up for your service?
Signing up for HGPowerHosting.Com hosting services is ease and quick.
All you have to do is:
1. Visit our Hosting
Plans page and view the four plans that are available.
2. Select the plan you want and the payment option at the bottom of
the list.
3. Click on the PayPal
Subscribe button for the plan and payment option you chose.
4. This will bring you to a PayPal checkout where you can set up your
subscription.
5. Once the subscription has been set up and we receive your payment,
you will then be sent an email with a link to a confirmation page. On
this page, you will need to fill out the required information (the info
we need to set up your account) and click the submit button.
6. For security purposes, you will then receive a confirmation email
with a link to confirm your information.
7. Once we have confirmed your info, we will set up your account (usually
within a few hours)
8. You will receive your welcome email with all the details and instructions
you need to get started.
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How do I cancel my Account?
You can cancel your account at any time by sending email to support@hgpowerhosting.com.
There are no cancellation fees, and no notice is required. Any fees
paid to that point are non-refundable. Please see our Acceptable
Use Policy for further information.
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